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Client Experience Specialist

** We are anticipating client growth in 2024 and are accepting resumes in preparation for that growth. **

Summary:

The Client Experience Specialist involves extensive client interaction and service. The Specialist will onboard the client’s users into the selected cloud solution following information gathering, analysis, and mapping of the client’s workflow and processes. The Specialist will participate in managing specialized services that support clients of eLynxx Solutions beginning with onboarding and continued day-to-day management of each client. Specialized services may include contact center support, training of clients and vendors, facilitation of client-specific support services (e.g. specification analysis and development, specialized reporting), supplier sourcing, qualification, and onboarding. The Specialist will participate in critical leadership for developing, executing, and continually improving our client-facing operational strategies and back-office processes.

Responsibilities:

• Support both new and existing accounts
• Establish and nurture rapport with clients that is conducive to a long-term business relationship
• Provide leadership and assume responsibility for key support services including contact center, training, and ongoing account retention via both written and verbal communications
• Coordinate client resources and assign project tasks
• Conduct client meetings and prospect trainings via teleconferencing
• Proactively identify and orchestrate prompt resolution of internal and client issues
• Provide advanced problem-solving, troubleshooting and system consultation as needed
• Promote business growth from existing clients by providing support that is responsive, accurate, timely and delivered in a professional manner
• Manage performance of assigned functional areas through metrics that address quantitative, qualitative, and fiscal key performance indicators (KPI’s) as well as client efficiencies
• Assist and participate in the ongoing development of software from client input and support role experiences
• Support business growth activities including demo presentations
• Prepare and provide appropriate written documentation to appropriate team members and clients, addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project assignments
• Develop and manage the back office processes and tracking systems required to support and execute prompt and effective implementation of new client programs
• Develop, manage and innovate activities to promote effective supplier management activities leading to successful supplier sourcing, qualification, onboarding, activation and ongoing engagement
• Prioritize and manage multiple complex projects within time, technical and resource constraints
• Develop effective relationships with key eLYNXX Solutions executives and managers to gain/maintain a deep understanding of projects, client activities and business priorities
• Continually offer input to innovate processes, systems, organization and culture

Requirements:

• Bachelor’s degree (or equivalent experience)
• Minimum 5 years experience preferably with a technical services business
• Self-starter with attention to detail and consistent follow-through skills
• Strong analytical, critical thinking, and problem-solving skills
• Excellent presentation skills and comfort in leading groups
• Computer literacy to include advanced capabilities using business applications and other web and cloud-based applications
• Ability to communicate and articulate ideas and strategies, both written and verbal
• Ability to interact effectively at all levels, both internally and externally
• Ability to negotiate effectively delivering “win-win” results
• Ability to manage projects and coordinate efforts across departments
• Ability to understand and drive improvement of processes
• Ability to multi-task and meet critical deadlines in a fast-paced environment
• Availability to travel (less than 5%)
• Great interpersonal skills – both for varied personalities and technical skill levels

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Sales Executive

** Immediate Opening **

Summary:

The Sales Executive is responsible for developing and closing new business. The Sales Executive will work closely with the Chairman and CEO to identify leads and reach business targets. This individual may also participate in the planning and execution of company marketing activities providing vital input based on their interactions with prospects.

Responsibilities:

• Develop sales opportunities by researching and identifying potential accounts
• Engage pre-established contacts and relationships
• Cold-call prospects generated by internal and external sources of lead
• Handle inbound, unsolicited prospect calls and convert into sales
• Penetrate all targeted accounts and radiate sales from within client base
• Identify decision makers within targeted leads to begin sales process, most often at C Level
• Set up and deliver sales presentations, product/service demonstrations, and other sales actions
• Overcome objections of prospective customers to result in a closed sale
• Collaborate with appropriate team members to determine necessary strategic sales approaches
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
• Appropriately communicate brand identity and corporate position
• Assist in creating RFP responses to potential clients
• Support marketing efforts as requested
• Record as directed, prospect and customer activities into designated CRM application
• Attend periodic sales training

Requirements:

• Pre-established experience with C-level executives
• Two to three years of direct work experience in B2B sales
• Demonstrated ability to convert prospects, close deals, and achieve sales quotas
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
• Success in qualifying opportunities involving multiple key decision makers
• Strong knowledge of sales principles, methods, practices, and techniques
• Self-motivated, with high energy and an engaging level of enthusiasm
• Strong problem identification and objection resolution skills.
• Ability to build and maintain lasting relationships with clients
• Exceptional verbal communication and presentation skills
• Excellent listening skills
• Strong written communication skills
• Ability to travel and attend sales events or exhibits
• Ability to work individually and as part of a team
• High level of integrity and work ethic
• Experience with CRM / CSM software
• University or college degree in Business, Communications, Marketing, or an acceptable combination of education and experience

Working Conditions:

• Some travel will be required
• Ability to attend and conduct presentations
• Manual dexterity required to use desktop computers and peripherals

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